Contact Support
Email us with your JAKCOM product model, iPhone model, iOS version, app version, and a clear description of the issue. Please do not send passwords, verification codes, payment information, or complete NFC credential data.
service@jakcom.com联系技术支持
请在邮件中提供 JAKCOM 产品型号、iPhone 型号、iOS 版本、App 版本及问题描述。请勿发送密码、验证码、支付信息或完整的 NFC 凭证数据。
发送支持邮件Before contacting us / 联系我们之前
Product connection or NFC scan / 产品连接或 NFC 扫描
Make sure NFC is available on your iPhone, keep the JAKCOM product close to the NFC sensing area, remove thick or magnetic cases, and try again in a quiet environment. / 请确认 iPhone 支持 NFC，将 JAKCOM 产品贴近手机 NFC 感应区域，移除过厚或带磁性的保护壳后重试。
Camera, photos, microphone, or location / 相机、照片、麦克风或定位
Open iOS Settings → Privacy & Security, check the relevant permission, then reopen JAKCOM. Only enable permissions needed for the feature you choose to use. / 请前往 iOS“设置 → 隐私与安全性”检查相应权限，随后重新打开 JAKCOM。仅需开启您选择使用的功能所必需的权限。
Account or data deletion / 账号或数据删除
Use the account deletion option inside the app. If you cannot access the app, contact us from the email associated with your account and explain the request. / 请优先使用 App 内的账号删除功能；若无法进入 App，请使用账号关联邮箱联系我们并说明删除请求。
Privacy Policy
Learn how JAKCOM handles personal information and app permissions.
User Agreement
Review the terms that apply when you use JAKCOM services.
Company information / 主体信息
Developer: Shanxi JAKCOM Technology Co., Ltd.
Support email: service@jakcom.com